Normal business hours: Monday – Friday 7:30am – 5:30pm
Emergency locate services are available 24/7
Why is my yard marked with paint and/or flags but I did not request a locate notice?
Utility companies mark the lines they install and maintain. In addition, they could also have easements on our property. An up-to-date survey of your property would show where they are. Other contractors could also be doing work nearby.
Did 811 mark my yard?
No. Only utility locators who work for or with the utility companies mark the property. SC811 is a communication resource for damage prevention of underground infrastructure, dedicated to the education, success, and safety of our stakeholders and the public.
I am a homeowner who hired a company to do work for me. Who should call 811 and submit a locate notice?
The company or person who is doing the actual excavation work should be the one calling in or doing the locate notice. Verify they’ve contacted SC811 before allowing any digging on your property.
What projects require contacting SC811?
Contact SC811 before ANY digging including:
Planting trees or deep-rooted shrubs
Installing mailboxes or fence posts
Building decks or additions
Installing irrigation systems
Pool installation
Landscaping
How far in advance should I contact SC811?
Contact SC811 at least 3 full working days before you plan to dig, but not more than 12 working days in advance.
Why was a line not marked?
There are several common reasons why a specific utility line may not have been marked. Some utility members may have reviewed the excavation area and determined that their lines are not in conflict with your planned work. You can verify this by checking the Positive Response details on your ticket. Alternatively, standard utility locator services only mark public utility lines that run from the street to your property’s main meter. Lines extending from the meter to other locations on your property are considered private utilities and are not included in standard locating services. Property owners are responsible for identifying and marking private utility lines. To locate these private lines, consider reviewing your property’s site plans or consulting a professional private utility locating service. Our private line resource page offers additional guidance to help you understand and manage private utility lines on your property.
