SOUTH CAROLINA 811 Privacy Statement

Overview

South Carolina 811 (“SC811”) respects your privacy. This Privacy Policy explains how SC811 collects, uses, and safeguards information on its website. This Policy does not apply to information collected on sites linked to SC811’s website. You should carefully check each website to learn its privacy policy because that website’s policy may differ from SC811’s. SC811 is not responsible for the privacy policies or content of other websites you may visit.

This Privacy Policy describes our practices in connection with information that we collect through www.sc811.com and www.exactix.sc811.com, as well as through HTML-formatted email messages that we send to you that link to this Privacy Policy. By providing Personal Information to us, you agree to this Privacy Policy.

Acceptance of policy as a condition of using SC811’s website.

By using SC811’s website you consent to the collection and use of information as outlined in this Policy. Please take a few minutes to read this Policy before using the Website.

SC811 reserves the right to change this policy at any time without advance notice. If changes are made, the new policy goes into effect once it is posted to the Website.

Collection and use of personal information.

SC811 collects as much information as it can about SC811 members and visitors who use the Website, including but not limited to the following information:

  • The user’s name, company affiliation, address, phone number, and e-mail address.
  • The user’s SC811 membership number.
  • Tracking information about which pages users access and utilize.
  • Information volunteered by the user, such as survey information.

SC811 may use your personal information for communications with you, to deliver and process surveys, publish membership directories, to understand the use of the Website, and to improve the Website. SC811 does not sell or rent your personal information to third parties.

Information Security

SC811 has security measures in place to protect the confidentiality and security of your personally identifiable information. These measures include both online and offline measures, including firewalls, passwords, and restricted physical access to the places where your personally identifiable information is stored.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, and despite our efforts, SC811 cannot guarantee or warrant the security of any information you transmit to us.

Children’s Privacy

On this Website, SC811 does not knowingly collect or use information from users under 13 years of age. No information should be submitted to the Website by users under 13 years of age.

International users

SC811 is headquartered in the United States and its Website is hosted in the United States. U.S. privacy and data protection laws may not be equivalent to the laws of your country of residence. By using our website or providing SC811 with your information, you consent to the collection, transfer, storage, and processing of information to and in the United States.

Privacy regarding Exactix.SC811.com

SC811’s Exactix program allows excavators to send stake-out requests to utilities. As the purpose of this program is to send these stake-out requests to these utilities, users should expect these utilities will receive any and all information provided in each request.

Privacy regarding Location Requests in general

South Carolina 811 exists to allow excavators to send Location Requests to utilities. As the purpose of making a Location Request is to send it to these utilities, users should expect these utilities will receive any and all information provided in each request.

With the exception of what is required to facilitate the stake-out request process (above), South Carolina 811 does not sell, lease, or otherwise “give out” the email, phone, or mailing addresses of our users. South Carolina 811 may occasionally use such information itself, for the purpose of furthering the mission of South Carolina 811; examples would include newsletters, free breakfast invitations, wall calendars, or other uses that directly relate to damage prevention.

South Carolina 811 may release and or produce data indicating if a specific excavation may have had a corresponding Location Request, along with any candidate Location Requests that might be the actual Location Request in question. Typically this data is produced at the request of the excavator, a member utility, their agent, or other entity when a damaged facility is being investigated.

Privacy regarding telephony assets

Expect all telephone communications made to or originating from South Carolina 811 to be recorded. Expect all telephone communications made to or originating from South Carolina 811 to be public.

The majority of telephone conversations at South Carolina 811 are, in fact, recorded. These recordings are routinely reviewed for quality of service, and any call might be used at any time for training on a particular topic.

Likewise, specific recordings can be requested by the excavator, a member utility, their agent, or other entity when a damaged facility is being investigated.

Other Information

Other Information We May Collect

“Other Information” is any information that does not reveal your specific identity or does not directly relate to an individual, such as:

  • Browser and device information.
  • Information collected through cookies, pixel tags, and other technologies.
  • Demographic information and other information provided by you.
  • Aggregated information.

How We May Collect Other Information

We and our third-party service providers may collect Other Information in a variety of ways, including:

  • Through your browser or device: Certain information is collected by most browsers or automatically through your devices, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language and Internet browser type and version. We use this information to ensure that the Services function properly.
  • Using cookies: Cookies are pieces of information that a Web site can send to your browser to provide information, which is then stored on your hard drive. Cookies save your preferences and allow us to collect information such as browser type, time spent on the Services, pages visited, language preferences and other anonymous traffic data. We and our service providers use the information for security purposes, to facilitate navigation, to display information more effectively, and to personalize your experience while using the Services. We also gather statistical information about the usage of the Services in order to continually improve their design and functionality, understand how they are used and assist us with resolving questions about them.
    • If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to automatically decline cookies or be given the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a particular site. You may also wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html. If, however, you do not accept these cookies, you may experience some inconvenience in your use of the Services. For example, we may not be able to recognize your computer, and you may need to log in every time you visit the applicable Services.
  • Using pixel tags and other similar technologies: Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some Services to, among other things, track the actions of users of the Services (including email recipients), measure the success of our marketing campaigns and compile statistics about usage of the Services and response rates.
  • We use Google Analytics, which uses cookies and other, similar technologies to collect information about Web site use anonymously and reports website trends, without identifying individual visitors. You can learn about Google’s practices by going to www.google.com/policies/privacy/‌partners/, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
  • IP Address: Your IP Address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider. An IP Address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice and is done automatically by many websites, applications, and other services. We use IP Addresses for purposes such as calculating usage levels of the Services, diagnosing server problems, and administering the Services.
  • From you: Demographic and other information, such as your interest in various programs and services, is collected when you voluntarily provide it.
  • By aggregating information: Aggregated Personal Information does not personally identify you (for example, we may aggregate Personal Information to calculate the percentage of our users who have a particular telephone area code).

How We May Use and Disclose Other Information

We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then we may use it for all the purposes for which we use and disclose Personal Information. In some instances, we may combine Other Information with Personal Information. If we do, we will treat the combined information as Personal Information as long as it is combined.

Contacting us

If you have any questions about this Privacy Policy you may contact us at https://sc811.com/about/contact