South Carolina’s Resource for Safe Digging

Submitting a locate request to have underground utility lines marked is a free service to anyone doing large or small digging projects. SC811 does not physically mark the underground utility lines, but notifies the member facility operators and they are responsible for having the lines located. Facility Operators only mark the lines they install and maintain, which does not include privately owned lines. For a normal notice, the locate request must be entered into our system three full business days, not including the day the notice was submitted, before digging may begin.

Safe digging is everyone’s responsibility. Notifying SC811 of your planned excavation can help prevent damages that can result in fines, utility service interruption and physical injury – even death.

Mission

To be the innovative communication resource for damage prevention of underground infrastructure, dedicated to the education, success, and safety of our stakeholders and the public.

Vision

Be the industry leader in ground-breaking infrastructure protection and call or click before you dig awareness.

Quick Facts

  • Established in 1978
  • Not-for-profit organization- 501(c)6
  • Governed by a board of directors composed of its members
  • Serves the entire state of South Carolina
  • Approximately 475 member facility operators
  • Average of 5 member operators are notified on each locate request
  • Over 70% of locate notices are processed by online users
  • Over 995,169 locate notices processed in 2019
  • 48 employees; Over 50% of which are Customer Service Representatives

History

Formed by member facility operators in 1978, Palmetto Utility Protection Service (doing business as South Carolina 811) currently operates under the Underground Facility Damage Prevention Act to protect buried facilities and keep excavators and the general public safe.

Contact Us

You can reach South Carolina 811 by dialing 811 within SC or calling our toll free number 888-721-7877 anywhere within the US. You can also submit a locate request online. We are available to take your locate requests Monday through Friday, 7:30am to 5:30pm, excluding holidays. We are open 24/7 for emergencies.

Safe Digging Matters

If you dig without notifying SC811, you could hit a buried utility which could result in a fine, utility outage, or life threatening situation.

Request a Locate

If you're planning a digging project, request a locate to notify SC811 today!