Frequently Asked Questions about Membership

 

  1. What mode of receiving locate requests is best? Review the following before choosing which method is best for your company.
  • Email – Email is a good option for anyone that has email access and it is extremely beneficial to persons that can receive email on their cell phone who are out in the field a lot. If you choose email as your primary method, please provide a FAX number as a backup in the event Email servers go down.  To avoid problems receiving your locate requests by email add [email protected]. to your contact List and to your White List/Approved Senders.  This is the email address that we will send your locate requests through.
  • KORWEB – Korweb is a FREE web based Ticket Management software that allows members to receive and manage their ticket information through Internet access. This service is very beneficial to companies that will have multiple people viewing their tickets. If you would like to see a demo of KorWeb before choosing, you can sign up at https://sc811.com/apps/korweb/  If you choose to receive your locate requests through the Korweb system someone will get in contact with you to get you set up.  Some key advantages are:
        • Improves communication with excavators and provides an automated system to respond to all tickets. 
        • Provides members with an automated and easy method to store details of the work performed on each ticket.
        • Ability to customize each members system to meet their needs and increase their efficiency.
        • Promote Safety and Damage Prevention using features such as Emergency Notification.
        • Ensures accurate and timely member compliance with positive response requirements.
        • There is No Cost to the Member to implement and use!
  • FTP SITELocate requests can be sent to your company’s FTP site if beneficial to you.
  • CONTRACT LOCATING SERVICE – If you will be contracting a locating service to mark your lines for you, list the name of the company and we will contact them for their ticket delivery information.
  • TEXT MESSAGE – This option was created to notify operators of emergency locate requests while out in the field. We are aware that operators are often busy in the field and do not have time to go into the office several times a day to check their Email for locate requests.  Text messages are limited to partial locate information.  If you choose to receive text messages, you will be required to choose one of the above options as your normal mode of receiving locates.  You can choose to receive emergency locates by text.  Normal tickets cannot be sent by text at this time. Text Message tickets will be sent 24 hours/7 days a week.  If this becomes a problem, you will need to inform us of the time frame you wish to receive them.
  1. Can I choose more than one method of receiving locates? Yes, you may choose any combination of the modes listed above for receiving locates.  There is an extra charge for this service unless one of the choices is Korweb.
  1. Who should I list as the main company contact? The main person within your company that can answer questions and make decisions that are SC811 related.
  1. Who should I list as the GIS contact? The person that will be in charge of keeping us updated with the location of your underground facilities.
  1. Who should I list as the Locator/Operator contact? The person that will be locating or in charge of the persons locating your underground utilities.  
  1. Who should I list as the Positive Response contact? The person that can report as to whether you company has marked the location of your utilities or if there were no lines within the excavation site on a locate request.    
  1. Why did we need to list After Hours Emergency contact information? In addition to your normal method of ticket receiving, you will receive a call when there is an emergency excavation reported from 5:30 pm to 7:30 am.  List the contact information that you want used in this event.
  1. Your spatial database buffer size? We place the buffer size you choose around the location of your underground utilities.  These buffers are put in place to protect your utilities in the event that there are errors in street data, your utility location database and the driving directions given by the excavators. 
  1. What are the different methods in which we can submit our database? You may use any of the following methods to submit your GIS service area.
  • Paper Maps– You may use a paper county or city map to highlight your underground facility locations.  Please highlight all of the roads for the entire length that your underground facilities run.  If you have underground facilities covering an entire city, outline the entire city limits and any roads that run into the county you have underground running along.  If you do not have or cannot get a map, we can provide you with the county maps needed.  Just indicate so on the enclosed “Member Set-Up form”. 
  • Your Computerized MapWe can accept any type of digital mapping files (Example: ArcGIS, AutoCAD, etc.) that contain the location of your underground facilities. If you are using Intergraph, please export those files into a dxf file (AutoCAD file) before sending them to us.  You must provide us with your data projection/coordinate system information (for example:  State Plane NAD83, WGS84, etc).
  1. I need additional help completing the member setup form. What should I do?  Feel free to contact [email protected] if you have additional questions.