There are three ways to submit a locate notice request:
If you are a homeowner doing an occasional digging project, utilize our homeowner ticket form.
If you regularly submit locate requests, please use the portal which is more practical for excavators with multiple tickets.
To speak to one of our customer service representatives, call 811 or click the button below to dial now.
SC811 Portal Links
The portal is the one stop shop for all aspects of your locate notice. You can enter a notice, check positive response, view reports and close your notice.
The portal is much more time efficient than calling 811 to enter a locate; The average time it takes a Customer Service Representative to process a notice is 7 minutes in addition to possible hold time. When using the portal, it takes about a minute and a half to enter all of the information onto the ticket. A Customer Service Representative maps and reviews the notice and the user is issued a notice number. Notices are processed the same day if submitted before 5:30pm on normal business days. Users can also check positive response and close their notices.Sign Up
Once you are familiar with the Portal Level 2, upgrading to Level 3 is a smooth transition, but requires additional training. In Level 3, users are required to map out their locate notices. The greatest benefit of Level 3 is that a notice number is generated immediately when the notice is submitted. Level 3 notices are not processed by a CSR, but Level 3 users are screened regularly to ensure notices are submitted correctly. Please review the Level 3 User Agreement before signing up.Upgrade to Level 3
Level 3 Plus
Once you are familiar with the Portal Level 3, upgrading to Level 3 Plus is a smooth transition, but requires additional training. In Level 3 Plus, users are required to map out their locate notices. Users are also able to process secondary actions such as No Shows, Resends, Remarks and Cancels. The greatest benefit of Level 3 Plus is the ability to process your own secondary actions instead of calling into the center. Like Level 3, Level 3 Plus users get a locate notice number immediately when a notice is submitted. Level 3 Plus notices are not processed by a CSR, but users are screened regularly to ensure notices are submitted correctly. Please review the Level 3 Plus User Agreement before signing up.Upgrade to Level 3 Plus
Checking positive response in the portal (or in the app) is easy and efficient. Instead of having to wait on hold to check positive response, you can log into the portal and easily check the status of your locate. You can respond to your locate notice just as easily.
My Notices / My Company’s Notices (NEW)
The portal contains two new ways to filter through your notices and your company’s notices. The first function allows you to find/view notices that you have entered. This provides you with a great way to filter out your notices from all of your companies notices. The second function allows you to find/view all of the notices that your company has processed. You may still search for your notices by entering the exact 10 digit notice number. Click here for more information about these filters (PDF).
Reports – NEW (Member Report)
Within the portal, users can view how their company is responding in positive response, including their percentage of on time responses, late responses and no responses. This can be viewed on any date range specified. Learn how to set up your reports (PDF). Additional reports soon to follow.
Reports – NEW (Excavator Report)
These reports show excavators an overall view of their positive response participation and allows them to easily navigate through the life stages of a notice. This report includes notices that are awaiting responses from members, notices that need to be checked for positive response by the excavator, and active notices that are waiting to be closed. Learn about Excavator Reports (PDF).
Another benefit of the portal is linking accounts within a company. Once accounts are linked, one person can submit a locate, another person can check positive response and another person can close out the notice. There is no need to share accounts and passwords.