Center Stats

Each month SC811 compares the total number of locate request notices taken and the number of transmissions that each member receives. These totals are compared monthly and by previous years.

The ACD report is the monthly report of all calls that come into the call center. This report gives average talk time, average speed, and other call percentages.

ACD Report

This report represents SC811’s monthly call stats from 2012 to the present.

Monthly Ticket Count

The report represents the ticket count by month for the last 5 years.

Monthly Transmission Count

The graph represents the transmission count by month for the last 5 years.

2016 Notice Totals by County

The image represents the number of notices by county in 2016.

2016 Excavator Check Positive Response

The below map is used to depict the percentage of notices in which the excavator checked positive response before the expiration of the notice. The numbers are calculated by the county the excavation took place. SC811’s goal is to have all counties in dark green.

2016 Member Closed Code Positive Response

The number of closed codes used before or on the work date of a notice is divided by the total number of transmissions with in each county. The outcome is displayed as a percentage on the below map.

2016 Member Provided Damages

If a damage occurs, it is most likely discovered by the facility operator via outages or service degradation. The success of damage prevention depends heavily on members providing their damage data to SC811. This map shows the number of member provided damages divided by total notices per county.

2016 Excavator Closed Notices

As part of South Carolina state law the last step of positive response requires the excavator to close out their notice. This map calculates the percentage of notices closed out by excavators by county.

2016 Excavator Reported Damages

South Carolina state law requires all damages to be reported to SC811 and the Facility Operator, if known. This map displays the number of damages reported compared to the total number of notices called in by county. In many counties, the member reported damages is so low, they cannot even be quantified in hundredths of a percent.

2016 Notice Growth

Though the statewide total notices increased by ~12% over 2015 some counties experienced greater increases while others even suffered drastic decreases. Check out the growth percentages on this map.